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Post by Adilah on Mar 20, 2017 5:59:23 GMT
Hi,
I think there are many vacation clubs in Malaysia. the one that I got is HQ in Kelana Jaya.
Are you guys purchased from the same company?
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Post by Worried Guest on Mar 30, 2017 13:27:02 GMT
Hi, I think there are many vacation clubs in Malaysia. the one that I got is HQ in Kelana Jaya. Are you guys purchased from the same company? Hi Adilah, Yes, from the same club. I will be going to their HQ tomorrow. Do u want to join?
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Post by lydia75 on Mar 31, 2017 12:37:31 GMT
Hi, I think there are many vacation clubs in Malaysia. the one that I got is HQ in Kelana Jaya. Are you guys purchased from the same company? Hi Adilah, Yes, from the same club. I will be going to their HQ tomorrow. Do u want to join? Hi,can you pls update me for the status ?i facing the same problem & wish to cancel mine for the poor service . Appreciate much
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Post by Worried Guest on Apr 2, 2017 14:52:52 GMT
Hi Adilah, Yes, from the same club. I will be going to their HQ tomorrow. Do u want to join? Hi,can you pls update me for the status ?i facing the same problem & wish to cancel mine for the poor service . Appreciate much Hi Lydia, If you do membership cancellation within 10 days after sign up with them, they will refund you full amount. I suggest you walk in straight to their office. If you call to make an appointment with your agent, he will try to tell all kind of stories to prevent you coming before 10 days. Do not fall for it. If the 10 days are lapsed in your case, you may follow what is suggested by the creator of this thread. It's valid. Good luck.
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nrai
New Member
Posts: 6
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Post by nrai on Apr 9, 2017 8:13:48 GMT
Hi, i also just sign up this club 1 week ago. I already send a letter to request cancellation and refund 30% deposit. But the club PIC do not allow to do so. So, i will try to complaint via national customer complaint centre. I also will send the complaint to Kementerian Perdagangan Dalam Negeri. I hope i will get refund and cancel the membership. I feel cheated with this club.
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Post by Worried Guest on Apr 10, 2017 14:03:20 GMT
Hi, i also just sign up this club 1 week ago. I already send a letter to request cancellation and refund 30% deposit. But the club PIC do not allow to do so. So, i will try to complaint via national customer complaint centre. I also will send the complaint to Kementerian Perdagangan Dalam Negeri. I hope i will get refund and cancel the membership. I feel cheated with this club. If u cancel within 10 days from the date u sign up, you will get 100% refund. don't believe whatever bullshit they are saying. Go ahead and ask for full refund and lodge reports. And the club PIC will say all kind of stories. Walk in to their office and deal directly. Good luck.
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Post by Wisely on Apr 11, 2017 2:16:17 GMT
It is sad that this club is still scamming people without any remorse.
Where do they hold their roadshows nowadays?
I think it is the aim of this forum's creator to create an awareness so that other people can get some reference (good or bad) on this club since there's not much information available.
Unfortunately this site is hidden and can only be found if people do a Google search and find the link to this forum via one of the old posts at Lowyat forum.
Nrai, agreed with worried guest that you should demand for a full refund. Do not take NO for an answer. You are entitled to it since you decided to cancel within 10 days. Demand them to show you a clause in their t&c (or lack of) stating that you can't get a refund.
For the rest of you guys, if you still haven't gotten your refund, suggests that you guys collectively go approach them together. It also carries more weight should you guys decide to lodge a report rather than individually as well.
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nrai
New Member
Posts: 6
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Post by nrai on Apr 11, 2017 4:58:11 GMT
Worried guest : I join this club on 1/4/2017, i send cancellation letter on 4/4/2017 and using 10 days cooling off period and asking full refund. On 7/4/2017, i met PIC at EVC office Kelana Jaya, he inform that i cannot use the cooling off period because my membership is promo price. Promo price is not applicable for cooling period. But, they never show the official/printed membership price. On 10/4/2017, i send a new letter asking refund again and cc to KPDNK and NCC. Today, 11/4/2017 I got call by EVC to fill in cancellation form after they got call by KPDNKK.
Wisely Guest : I just find this forum after 1 week I joined the club. This forum really support me and help me to cancel the membership. After I read other people experience, give me more confident to fight with EVC people.
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Post by Wisely on Apr 11, 2017 6:15:16 GMT
Nrai, their excuse that you can't use terminate because of promo price is laughable. There's no such thing as a promo price. Unless they can proof this by showing in black and white the standard pricing and promo price, it was good that you call their bluff.
They never dare to put things in black and white, worrying that it can be documented and later use against them. Dare the PIC to give their name card.
This KPDNKK should file an investigation on this. I am sure this is not the first complaint and it won't be the last.
Fortunately for EVC, not many victims know how to respond so the cases of refund is probably low. EVC still wins in the end since the money is so good.
I think it is the intention of this forum's owner to create an awareness so that hopefully people will do a quick search on Google before going ahead with signing with them. Since the forum is open for comments, people get to hear the positive and negative reviews. In the end they make their own judgment.
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nrai
New Member
Posts: 6
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Post by nrai on Apr 11, 2017 8:11:19 GMT
Right now they operate under Plentifield Hotel Sdn Bhd and MITC Summit Hotel Melaka. I just know Exchange Vacation CLub after I saw the company signage when I met the PIC at their office. It not easy to google before sign up the membership because their marketing strategy is persuade and push the customer to sign up during the session (within 1 hour). Not enough time to investigate this company.
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Post by Wisely on Apr 12, 2017 8:04:48 GMT
Ah yes. Plentifield Hotel. Looks like they are operating within their own premise now. I believed the owner of this EVC goes by the name of Teoh Lian Hong.
Yes, during my time I was under pressured by their sales talk as well. We can only hope that those that in their session will use their phone to do a quick google search on the club.
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Post by w on Apr 12, 2017 14:20:04 GMT
Worried guest : I join this club on 1/4/2017, i send cancellation letter on 4/4/2017 and using 10 days cooling off period and asking full refund. On 7/4/2017, i met PIC at EVC office Kelana Jaya, he inform that i cannot use the cooling off period because my membership is promo price. Promo price is not applicable for cooling period. But, they never show the official/printed membership price. On 10/4/2017, i send a new letter asking refund again and cc to KPDNK and NCC. Today, 11/4/2017 I got call by EVC to fill in cancellation form after they got call by KPDNKK. Wisely Guest : I just find this forum after 1 week I joined the club. This forum really support me and help me to cancel the membership. After I read other people experience, give me more confident to fight with EVC people.
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Post by Worried Guest on Apr 12, 2017 15:01:41 GMT
nrai: based on the dates you have given, you are eligible for 100% refund. There is no such thing as promo price. They tried few bullshit with me as well but din't pursue further when I demanded for their official facebook account for EVC, name card and their t&c to validate their claims. If you don't mind, can you please send me a copy of email you sent to them (in which you copied NCC and KPDNKK) to greyspoon@yahoo.com ? I also will be lodging police report against them this Saturday. Would you like to join? This is to ensure I am getting 100% refund without any hanky panky since they are giving me 1001 excuses including Bank Negara and Maybank policies which I know for a fact is not true and refusing to show me legal documents/their SOP for their cover ups(they promised refund money will be in my account last Friday, 7/4/2017. I filled up the form on the 31/3/2017 after read this forum. Signed up on the 25/3/2017.).
Wisely guest: Yeah, they are operating using Plentifield Hotel Sdn Bhd and MITC Summit Hotel Melaka and Teoh Lian Hong as EVC programme's owner. I tried googling about them before sign up. Unfortunately, did not come across this page on that day and the pages told by the sales person were valid. Tq for creating this thread, mate.They hold their roadshows in respectable hotels nowdays. I signed up at The Royale Bintang Resort and Spa, Seremban. Many elderly couples and married men with wife and kids were there and signed up for bigger packages on that day. I feel sorry for them and hope they will take quick action.
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Post by raymond on Apr 13, 2017 16:02:48 GMT
nrai: based on the dates you have given, you are eligible for 100% refund. There is no such thing as promo price. They tried few bullshit with me as well but din't pursue further when I demanded for their official facebook account for EVC, name card and their t&c to validate their claims. If you don't mind, can you please send me a copy of email you sent to them (in which you copied NCC and KPDNKK) to greyspoon@yahoo.com ? I also will be lodging police report against them this Saturday. Would you like to join? This is to ensure I am getting 100% refund without any hanky panky since they are giving me 1001 excuses including Bank Negara and Maybank policies which I know for a fact is not true and refusing to show me legal documents/their SOP for their cover ups(they promised refund money will be in my account last Friday, 7/4/2017. I filled up the form on the 31/3/2017 after read this forum. Signed up on the 25/3/2017.). Wisely guest: Yeah, they are operating using Plentifield Hotel Sdn Bhd and MITC Summit Hotel Melaka and Teoh Lian Hong as EVC programme's owner. I tried googling about them before sign up. Unfortunately, did not come across this page on that day and the pages told by the sales person were valid. Tq for creating this thread, mate.They hold their roadshows in respectable hotels nowdays. I signed up at The Royale Bintang Resort and Spa, Seremban. Many elderly couples and married men with wife and kids were there and signed up for bigger packages on that day. I feel sorry for them and hope they will take quick action.
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Post by raymond on Apr 13, 2017 16:05:38 GMT
I would like to join you to lodge a police report. However I'm goin back to Melaka on Sat (15/4/17) at 7am for Easter break. Can we reschedule it to next week? I can be reached at r_nkc@hotmail.com
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